Our associates can assist in answering frequently asked questions, troubleshooting or routing emergency calls to on-call staff, and other requests.

http://www.rochestertelemessaging.com/

Every busy signal or rollover to internal voicemail can be lost business. Our live answering service gives your callers immediate access to a specially trained associate who can quickly assist them. Don’t miss another potential sale. Contact us today!

http://www.rochestertelemessaging.com/

Physicians/Medical Offices

We can help you and your staff maintain your personal and work lives, offer precise patient communications and care, and do it all cost-effectively. We’ve provided 24-hour communications assistance to doctors and medical offices since 1972. (Appointment reminders & appointment verifications)

We are keenly aware of HIPAA requirements as well as Business Associate Agreements necessary to comply with government regulations for confidential Patient Health Information. Besides a robust answering service, we can customize your messaging options (pager, text message, e-mail, cell phone, voice mail or fax) and/or screen your calls. We can also save critical staff time by handling appointment verification, appointment reminders and answering non-urgent questions. We can even staff an employee attendance line or help screen potential employees.

http://www.rochestertelemessaging.com/services.php

At Rochester Telemessaging we provide:

• Answering Service 24/7 
• Call overflow during heavy traffic periods
• During lunch hour
• On evenings, weekends and holidays
• During severe weather conditions
• For emergency situations

Our Services include:

• Remote Receptionist

• On-Call Schedules

• Appointment Verification

• Call Overflow

• Call Screening

http://www.rochestertelemessaging.com/services.php

Receive confidential messages or forward your office or residential phone calls to a private voice mailbox you access with a personal security code. Your messages can be retrieved any time, from any location and from any touch-tone phone.

Flexible Message Retrieval

We can forward incoming messages to your:

• Voice mail box
• Cell phone
• Home phone
• Pagers (Digital / Alphanumeric)
• E-mail address
• Fax machine
• SMS

http://www.rochestertelemessaging.com/services3.php

Inbound Call Center Careers | Remote Receptionist Positions | Answering Service Careers, and more..

Rochester Telemessaging Center is a wonderful place to work. Answering service employees at other companies may consider their positions as jobs, Rochester Telemessaging employees view their positions as careers. A career in the answering service industry can be an extremely rewarding occupation.
For employment opportunities please call our employment line at (248) 656-6102.
For More Information: http://www.rochestertelemessaging.com/careers.php

Just wanted to send you a little note to say thank you to you and your team for doing such a great job. Our phone lines went down last night and just recently came back up and your answering service team took all our calls. It is such a comfort to know that our customers and employees will be taken care of after hours and when our lines are down. We greatly appreciate your answering service.

Stephanie-Lynn Marotta
Huffmaster Companies
http://www.rochestertelemessaging.com/testimonials.php

Eliminate no-shows and double-booked hours when we call your clients to verify appointment times and availability.

http://www.rochestertelemessaging.com/services.php

When you have staff on call during the day, after-hours or for emergencies, we can make sure your calls get routed to the correct individual quickly and efficiently. You set the boundaries … who handles what areas or territories, what constitutes an emergency, or even how your staff will be contacted. From there, simply fax or e-mail who’s on call and when. We’ll route your calls by telephone, text message, e-mail or pager. And you’ll continue to build your reputation for prompt, reliable response.

http://www.rochestertelemessaging.com/services.php